This English text is for information only. The German version is legally binding.

General Terms and Conditions (GTC)

(as of 26 August 2025)

§ 1 Provider, ccope and subject matter of the contract

1. Bagbuddy24.com is a service provided by:

ZeitLager City GmbH Wernher-von-Braun-Straße 10a 85640 Putzbrunn Deutschland Tel.: +49 89 693125860 E-Mail: info@bagbuddy24.com Web: www.bagbuddy24.com

2. ZeitLager City GmbH (hereinafter referred to as "ZeitLager") offers space at various locations that is used for setting up micro-storage units and renting them to private and commercial customers, as well as for selling and brokering related products and services that are typically relevant for the short-term storage of customer property. The locations are in central inner-city areas, where micro-storage units (hereinafter also referred to as "boxes") of various sizes are available to customers as needed, in particular for the short-term storage of luggage. What makes this concept special is the cleanliness and security of the micro-storage areas, which are equipped with video surveillance and sensors for customer protection, as well as their convenient access. These can be booked, paid for in advance and used in a fully automated manner via the internet or via a terminal provided on site for a limited period of time chosen by the customer, which can also be conveniently extended if necessary. The micro-storage units are accessible to customers 24 hours a day, every day of the year, provided this is permitted by the local legal regulations. The micro-storage unit lock is controlled via internet-enabled mobile phones. 3. During the booking process, ZeitLager informs the customer about the available locations, the boxes that can be rented there, their sizes and the amount of the usage fee to be paid for the desired period, including the available means of payment. ZeitLager shall also provide the customer with all other information required by law during the booking process. For customers who are consumers, this also includes information on the statutory right of withdrawal. The legally required information about ZeitLager, including contact details, can be found in the legal notice on its website. 4. The following General Terms and Conditions apply to all rental agreements concluded via the ZeitLager website or via the terminal on site for the micro-storage units described in section 1 above.

§ 2 Storage prohibitions, conduct at the locations

1. ZeitLager takes no note of the contents of the boxes. Therefore, the customer must ensure that the contents of the boxes are not damaged by causes caused by the items they have brought in, such as moisture, leaking liquids or vermin. In their own interest, customers should also refrain from storing items of special personal value to them. 2. It is prohibited to store illegal items, items whose storage is subject to official approval, and items that may pose a danger to others. It is therefore expressly prohibited to list items that are flammable or explosive, radioactive, self-igniting, toxic, corrosive or foul-smelling (e.g. batteries, rechargeable batteries (including so-called "power banks"), varnishes, paints, fresh fish, surströmming). Furthermore, the storage of weapons, narcotics, products from protected species, rubbish, waste materials or hazardous waste of any kind is expressly prohibited. Perishable items and items that are susceptible to pest infestation may also not be stored. The listing of money and other payment equivalents, access media, jewellery, precious stones, works of art and collections, securities and similar valuables is not permitted. The storage of other items is only permitted up to a total value (tangible or intangible) of €400.00. Up to this maximum compensation amount in individual cases, ZeitLager has insured the contents of each box against damage caused by fire (fire, lightning strike, explosion), burglary, vandalism, robbery and tap water. However, the customer must be aware that the box does not offer any special (in particular mechanical) protection against unauthorised access and is therefore not comparable to a bank safe deposit box in this respect. The storage of people, animals or other living beings is not permitted. Please ensure that your children or other living beings do not lock themselves in an open box. 3. The boxes must be kept and left in a clean and tidy condition by the customer; leaving rubbish behind is prohibited. Any rubbish left behind will be disposed of by an external service provider and the costs will be charged to the person responsible. 4. The communal facilities at the micro-storage locations must be treated with care; smoking is strictly prohibited. There are no washing and sanitary facilities or waste bins available there; leaving rubbish behind is also prohibited here. The customer must use their box and the location and its inventory in such a way that other customers are not disturbed or inconvenienced. The customer is not permitted to store or leave items outside the box they have rented – for example, in corridors or in other boxes that happen to be open – even temporarily; this does not apply to the period of time required for moving items in and out of the rented box. Escape routes must always be kept clear. 5. The customer must lock their box before leaving the premises and keep it locked during their absence. ZeitLager is not obliged to lock an unlocked box and does not carry out regular checks for this purpose. If you store your items in a compartment that is already open and not booked by you and it has to be opened by our emergency service, we will charge a fee of €150 for this service. 6. If, upon entering or leaving the premises, the customer notices that the access control system installed at the entrance door (including the automatic door closer) is not working or is not working properly, or if they notice anything else unusual during this time (e.g. open boxes belonging to other customers, fire, signs of items prohibited under above, clause 2, vandalism, the presence or attempted access of obviously unauthorised persons), he must immediately notify ZeitLager of this by email or telephone; in urgent cases (e.g. outside normal business hours), the police must also be informed.

§ 3 Registration and means of access

1. In order to book and use boxes at ZeitLager, the customer must register via the ZeitLager website or via the terminal on site, providing their email address. Registration is conveniently integrated into the initial booking process; the customer must also agree to these General Terms and Conditions. The customer confirms the accuracy of the email address they have provided by completing the booking. At the end of the first booking process, the customer is given access to their branch and their compartment via a button on the last page of their user account. They will also receive a link by email, which they can use to access their user account at any time. 2. ZeitLager enables the customer to access the location and open and close the locks on their box located therein via the customer's user account, which can be opened via the browser of a suitable, internet-enabled mobile device (smartphone, tablet, etc.). The booking period is automatically stored in this user account by the ZeitLager booking system (hereinafter referred to as the "system") so that the customer can access the location and their booked box via their user account during this period. 3. To use the Zeitlager user account, the customer must have an internet-enabled mobile device. Zeitlager does not guarantee compatibility with any (especially older) mobile device. Therefore, we recommend that every customer first open the Zeitlager City website to ensure that they can open and close the box with their mobile device. The customer is responsible for ensuring that they have mobile data communication and shall bear any costs incurred by their mobile phone provider for data transmission. 4. It is prohibited to manipulate the Zeitlager City website and the user account using information technology methods. Any violation or attempt to do so will result in immediate exclusion from ZeitLager, and the customer shall bear the costs of any damage resulting from the violation. 5. In order to make it as easy as possible for the customer to create their user account and complete the booking process, and to store as little data about them as possible, ZeitLager does not link the customer's user account to a specific mobile device. ZeitLager also does not verify the identity of its customers. Therefore, ZeitLager has no way of blocking the mobile device as a means of access and preventing its misuse in the event of loss or destruction. Only the customer can do this (either after logging into their user account or via their mobile phone provider). In their own interest, customers should secure the mobile device used for access against misuse from the outset, in particular against the reading of the email address stored in the user account and the link sent to them by email for access to their user account, (screen lock, password, etc.). The customer must be aware that anyone who knows this link can access their user account and that anyone who knows their access data (email address and password) can access their box, whereby the password can also be reset by an unauthorised person using the "forgot password" function (see section 1 above). The customer must therefore keep the link for accessing their user account strictly confidential; they must not make it accessible to third parties. In particular, the customer must not under any circumstances note the link on their mobile device or save it there.

§ 4 Booking boxes and payment

1. Boxes are booked via the ZeitLager website or at a location via the terminal on site. The customer will be shown the available locations (when booking via the terminal at a specific location, only that location), the boxes that can be rented there, their sizes and the usage fee to be paid for the desired period. Immediate bookings and advance bookings are possible, which only refer to a later period of use that can be freely selected by the customer within the parameters of the system. In both cases, these are fixed bookings that must be paid for immediately; non-binding reservations are not possible. Bookings that are not taken up and periods of use that are not utilised will not be refunded; the legal consequences of a cancellation declared by the customer remain unaffected by this. In addition to the rental fee for the locker, fees and a separate charge for insurance may apply. The amount of these charges is based on the currently valid price lists and may vary depending on the scope of the desired services or the value of the contents to be insured. The customer will be informed of the applicable fees and insurance charges before concluding the contract. These charges are subject to change and apply exclusively to future contracts.

2. Advance bookings are variable within the parameters of the system. These can be found at the respective location during the booking process. The minimum period of use for a booking is at least 1 hour, and the maximum period of use is 2 weeks, with the exception of separate compartments, which can be rented on a long-term basis in a separate booking process. The start and end of the period of use selected by the customer are displayed to them during the booking process and stored in the app after payment. The customer can extend the period of use as often as they wish, at the latest until its expiry, by making a follow-up booking immediately afterwards. The customer must (re)agree to these GTC with each booking. 3. The usage fee can only be paid via PayPal, Google Pay, Apple Pay or with credit cards approved by the external payment service provider used by ZeitLager; these are displayed to the customer during the booking process. The customer does not incur any additional costs for paying with these payment methods. The customer is redirected to the websites of external payment service providers for payment at ; when booking at the terminal at the location, this is done by scanning a QR code generated by the system and displayed on the terminal. The booking process is completed when the payment service provider confirms that the usage fee communicated to it by ZeitLager has been paid. ZeitLager does not store the payment method used by the customer or the data entered by the customer in connection with the payment to the external payment service provider. 4. Once the booking process is complete, the customer will immediately receive an invoice for the usage fee they have paid, including VAT at the statutory rate, by email to the email address stored in their user account. The customer will also receive a link via which they can conveniently return their box (see § 6 below) and access their user account (see § 3 (1) above) at any time. 5. For any other rental of boxes, in particular for an indefinite period or for longer than described in clause 2 above and permitted by the system, an individual rental agreement must be concluded with ZeitLager (see the imprint on their website for contact details).

§ 5 Start of the period of use, incorrect allocation, contamination of the box, damage and theft

1. The period of use begins immediately after the rental period has been selected for immediate bookings, and at the end of the period of use of the previous booking for subsequent bookings. This start time is displayed to the customer at the time of booking and stored after payment. The period of use begins regardless of whether the customer actually uses and exhausts the booked period of use, in particular whether and when they place items in the booked box or not. 2. If the customer discovers that their booked box is either significantly dirty or occupied by items that do not belong to them or were not brought in by them, they must immediately inform ZeitLager of this by telephone via the hotline or, outside of the hotline's office hours, by email (see the contact details in the legal notice on their website). In urgent cases (e.g. if there are signs of items being stored that are prohibited under § 2 (2) above, but not in the case of dirt), the police must also be informed. The customer must then immediately (re)lock the box they have booked; they are strictly prohibited from examining the items found inside, storing their belongings or cleaning the box themselves.

3. Customers have the option of upgrading a locker they have already booked to a larger locker, subject to availability, by paying the difference to the currently valid price. The upgrade can only be made via the user account within the booking platform. There is no entitlement to an upgrade.

4. The only exceptions to the above obligations under clause 2 are items that are obviously worthless, in particular rubbish, and minor soiling. The customer may remove or dispose of these items themselves and then use their booked box in accordance with the contract . The obligations regarding rubbish (see § 2 clauses 3 and 4 above) are reiterated in this context; they also apply accordingly to all other worthless items removed by the customer. 5. In the cases referred to in the preceding clause 2, ZeitLager shall endeavour to immediately assign the customer another box, if necessary at another location within a reasonable distance. If this is not possible or not desired by the customer, the usage fee paid shall be refunded immediately. The above provisions shall apply mutatis mutandis if, in the cases referred to in clause 3 above, the customer does not wish to remove or clean up the rubbish or dirt themselves, which they are not obliged to do. 6. If, during the period of use or towards the end thereof, the customer notices signs of an insured event (see § 2, clause 2, paragraph 2, sentence 3 above) or even discovers that items brought into the booked box have been damaged or are no longer there, they must inform ZeitLager immediately by email or telephone; In urgent cases (e.g. outside normal business hours), the police must also be informed.

§ 6 End of the period of use and return of the box, incorrect notification of availability

1. The customer must clear the box by the end of the period of use at the latest in accordance with the following provisions in clause 2 and report it as vacant in the system (hereinafter also referred to as "return"). With this vacancy notification, but no later than the end of the period of use, their right of use ends, regardless of whether they have used and exhausted the booked period of use or not. The customer will be reminded of the actions they must take to return the box and of the end of the period of use one hour in advance by email to the email address stored in their user account. They will also be reminded that they can extend the period of use (in good time) if they wish, and how to do so. The email will again contain a link that the customer can use to conveniently return the box. 2. The customer is obliged to clear the box immediately, at the latest by the end of the period of use, by removing all items from the box, then closing the box properly and registering it as free via the ZeitLager website in their user account with the express assurance that they have closed the lock properly. The return link in the emails that the customer has received from ZeitLager for this purpose can also be used for this release notification (see above, clause 1, sentence 4 and clause 4, sentence 2). It is not possible to submit a release notification at the terminal at the location. The customer may not leave any items in the box or at the location itself, in particular no rubbish (see § 2, clauses 3 and 4 above); any contamination caused by the customer must be properly removed. 3. Without the declaration described in clause 2 above (clearance notification with assurance that the lock is closed – hereinafter and in clause 1 also referred to as "clearance notification"), ZeitLager cannot rent out the box booked by the customer to anyone else, but must assume that the customer continues to use it. In order to avoid any misunderstandings, ZeitLager will, in such a case, notify the customer 15 minutes after the end of the period of use by email to the email address stored in their user account that no clearance notification has been received to date and inform them of the steps still to be taken by the customer in order to return the box properly. Furthermore, ZeitLager will initially block the customer's user account for further booking transactions and will also inform the customer of this by email to the email address stored in their user account. The customer can only unblock their user account by first paying a separate processing fee of €15.00, as when making a booking; the provisions in § 4 (3) and § 4 (4) sentence 1 above apply accordingly. If the customer has already cleared the box in accordance with clause 2 above, it is sufficient to make up for the notification of clearance. Otherwise, the customer remains obliged to clear the box immediately. In this case, the customer will only be granted further access to the location and the box after making and paying for a follow-up booking in accordance with § 4 above, which is only possible after payment of the processing fee mentioned in paragraph 1 above. In such a case, the customer is free to choose to continue using the box until the end of the usage period of the follow-up booking in accordance with the contract and only then to vacate it in accordance with the provisions in clauses 1 and 2 above and to deregister it in the system. 4. If no deregistration has been received 1 day (24 hours) after the end of the period of use, ZeitLager will send the customer a final reminder by email to the email address stored in their user account, informing them that no deregistration has been received and explaining the steps the customer must take to return the box properly. The customer's user account will remain blocked for further booking transactions and can only be unblocked by the customer as described in section 3 (1) above. If the customer does not respond to this either, ZeitLager will proceed in accordance with the provisions of § 7 below. Otherwise, it is sufficient to make up for the clearance notification, provided that the customer has already cleared the box properly in accordance with Section 2 above. If the box has not yet been cleared in this way, the customer remains obliged to clear it immediately in accordance with Section 2 above. To this end, the customer will only be granted further access to the location and the box after making and paying for a follow-up booking immediately following the expired period of use in accordance with § 4 above, which is only possible after payment of the processing fee specified in clause 3 (1) above. In such a case, the customer is free to choose to continue using the box until the end of the period of use of the subsequent booking in accordance with the contract and only then to clear it in accordance with the provisions of clauses 1 and 2 above and to deregister it in the system. 5. With regard to the processing fee of €15.00 referred to in sections 3 and 4 above, the customer may, after payment, prove at any time that ZeitLager has incurred significantly lower or no processing costs; in this case, any overpayments will be refunded immediately. ZeitLager, for its part, is free to claim further processing costs, in particular those resulting from a possible repeat return request in accordance with section 4 above. 6. If it transpires that the customer has submitted an incorrect clearance notification (e.g. because the box is still occupied with items or rubbish has been left in it, because the customer has significantly soiled the box or has not closed it properly),ZeitLager will therefore carry out the measures described in § 7 (2) and (3) below at the customer's expense and initially block the customer's user account for further booking transactions; § 7 below shall apply accordingly in this case.

§ 7 Exceeding the period of use, opening the box and storage

1. If, 3 days (72 hours) after the end of the period of use, no notification of clearance has been received in accordance with § 6 (1) to (4) above, the customer's user account will remain blocked for further booking transactions and ZeitLager will inform the customer of this by email to the email address stored in the user account. The customer can only unblock their user account by paying all amounts owed in accordance with clause 4 below separately as described therein. Even after this and unlike at earlier points in time (see § 6 (3) and § 6 (4) above), the customer may no longer make and pay for a follow-up booking immediately after the expired period of use in accordance with § 4 above and, as a result, may no longer access the location or the box. ZeitLager will ask the customer in the email mentioned in paragraph 1, sentence 1 above to contact them by telephone or email (see also the contact details in the legal notice on the website) in order to arrange the return of any items belonging to the customer that may still be in the box, and will also inform them of the next steps in accordance with section 2 below. 2. After taking the steps described in section 1 above, ZeitLager will open the customer's box, if it is locked, at the customer's expense and document its condition (cleared/not cleared, box clean/dirty) and the contents found inside, and inform the customer of its findings (subject to legal restrictions on disclosure) by email to the email address stored in their user account. ZeitLager will then empty the box, clean it of any dirt, lock it (again) and re-rent it. 3. Items found in the box will be handled by ZeitLager as follows after clearing: a) Items prohibited under § 2 (2) (1) above will either be handed over to the competent authorities by ZeitLager in compliance with legal obligations or disposed of immediately and without compensation. b) Animals left in the box will be handed over immediately and without compensation, at ZeitLager's discretion, either to an animal shelter or to suitable specialist pet shops. c) Valuables as defined in § 2 (2) (2) sentence 1 above shall be treated by ZeitLager as lost property in accordance with the statutory provisions, in particular by being taken to the local lost property office. Instead, ZeitLager reserves the right, in justified cases of doubt (e.g. if the legal origin of the items is questionable), to involve the competent authorities for clarification and then to proceed with the items in accordance with their instructions. d) All other items will initially be stored at a ZeitLager location for a period of 4 weeks. Subsequently, they will be treated as lost property in accordance with the statutory provisions, in particular by being taken to the local lost property office, without further notice from ZeitLager. Items that are rejected by the local lost property office will be recycled or disposed of by ZeitLager without compensation. ZeitLager will inform the customer (subject to legal restrictions on disclosure) of the measures taken, the authorities involved, if any, and, if applicable, the duration of storage and the local lost property office to which the items have been taken, by email to the email address stored in their user account. The email address provided shall be deemed to be the legal owner of the stored goods.

4. For the activities described in sections 1 to 3 above (including those caused by an inaccurate clearance notification from the customer in accordance with section 6(6) above) and, if applicable, for the return of items to customers in accordance with section 8 below, ZeitLager shall charge (in addition to the processing fee of €15.00 specified in § 6 (4) above). After paying this additional flat fee, the customer may at any time prove that ZeitLager incurred significantly lower or no processing costs; in this case, any overpayments will be refunded immediately. ZeitLager, for its part, is free to claim further processing costs, in particular for travel to and from the customer's premises, cleaning of boxes found to be dirty, clearing out, involving the authorities, disposal and storage, as well as returning items to the customer or taking them to the local lost property office. The customer is also obliged to pay a usage fee for the period of 3 days (72 hours) immediately following the expired period of use. The customer may only pay the usage fee and these costs (processing fee of €15.00 + additional flat rate of €150.00 = €165.00 in total, plus any additional processing costs) separately, as when making a booking; The provisions in § 4 (3) and § 4 (4) sentence 1 above apply accordingly. ZeitLager is not obliged to return the items placed in the box by the customer to the customer before payment has been made. Without payment, the customer's user account will remain permanently blocked for further booking transactions.

§ 8 Return of items

1. The items placed by the customer in the box booked by him may be released by ZeitLager at his request only in cases where either a) the items have been taken into possession by ZeitLager in accordance with the provisions of § 7 above (in conjunction with § 6 (6), if applicable) and (subject to statutory prohibitions on handover and delivery obligations to authorities) as long as they are still in its possession; b) if the customer claims that the mobile device used for access has been stolen, lost, damaged or destroyed, or cannot currently be used as intended for other reasons, and the customer is unable to find an alternative solution (e.g. use of another mobile device with access, password reset, device charging); c) or if the customer is unable to access the location or their box due to technical malfunctions within ZeitLager's area of responsibility (e.g. booking system, user account, access control system at the location, box including its lock). In these cases, the items will generally only be released during ZeitLager's normal business hours. In all other cases, the customer shall be solely responsible for retrieving the box by removing it in accordance with the provisions of § 6 above. 2. In the cases referred to in clause 1(b) and (c) above, ZeitLager will also only open the box in question, if it is locked, during its normal business hours and document its condition (cleared/not cleared, box clean/dirty) and any contents found inside. The provisions of § 7 (3) above shall apply mutatis mutandis to the handling of this content, i.e. animals and objects shall only be handed over to the customer if and to the extent that there are no legal prohibitions on handing them over and no obligations to deliver them to authorities. If ZeitLager decides to involve the authorities in the case referred to in § 7 (3) (c) above, the items may only be handed over after they have been released by the authorities. 3. The release of these items to the customer also requires that they are able to describe them before opening and emptying the box and can prove their entitlement to possession beyond doubt. In cases of remaining doubt (in particular because ZeitLager does not link a specific mobile device to the customer's user account and does not check their identity when creating the account) and in the case of recognisably valuable items, ZeitLager reserves the right to either treat the items as lost property (the provisions in § 7 (3) (c) and d) apply accordingly), or to return them to the customer only after verifying their identity (presentation of an official identity document + making a copy of it, notification of the current residential address, if this is not apparent from the identity document). 4. Items will only be returned to the customer against a receipt and after payment of all usage fees, costs and flat rates due (in particular in accordance with § 7 (4) above). For the cases mentioned in clause 1 letters b) and c) above, clause 7 (4) shall apply mutatis mutandis with the following provisions: a) In the case referred to in clause 1 letter b), a usage fee shall be payable at least until the time of opening and clearing the box. b) In the case referred to in clause 1 letter c), a further flat rate (plus any additional processing costs) shall only be payable if, upon opening and clearing the box, it transpires that the customer has stored the items or animals referred to in § 7 clause 3 letters a) to c) above or has contaminated the box to a significant extent. In such cases, ZeitLager shall determine the additional flat fee at its reasonable discretion in accordance with the actual costs incurred. Here too, the customer may, at any time after payment, prove that ZeitLager incurred significantly lower or no processing costs; in this case, any overpayments shall be refunded immediately. 5. If a separate written agreement is made between ZeitLager and the customer that the stored items are to be sent to the renter of the compartment, they will be sent exclusively to the renter's address.

§ 9 Data protection, customer service and complaints, consumer dispute resolution and codes of conduct

1. ZeitLager collects and processes the customer's personal data necessary for the transaction in strict compliance with all applicable legal provisions. For details and the scope of the collection, storage and processing of the customer's personal data, please refer to the data protection declaration on the ZeitLager website. 2. Customers may contact ZeitLager at any time by letter, telephone, fax or email using the contact details provided in the legal notice on its website if they have any questions, comments, complaints or other statements. 3. ZeitLager is not legally obliged to participate in consumer dispute resolution proceedings under the Consumer Dispute Resolution Act (VSBG). Voluntary participation in accordance with Section 36 (1) No. 1 VSBG is waived. There is a legal obligation to refer the customer to a consumer arbitration board responsible for them, stating its address and website, if a dispute arises and cannot be settled between ZeitLager and the customer. This is, for example: General Consumer Arbitration Board of the Centre for Arbitration e.V. Straßburger Str. 8 77694 Kehl https://www.verbraucher-schlichter.de The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which the customer can access at https://ec.europa.eu/consumers/odr if desired. However, ZeitLager is not prepared and is also not obliged to participate in a dispute resolution procedure before these arbitration boards at . 4. ZeitLager has not submitted to any codes of conduct. End of the General Terms and Conditions (as of 26 August 2025)