Don't panic! This is usually just a bit of mechanical tension. If the locker is very full, simply press firmly against the door while clicking the "Open" button in your browser. This releases the pressure on the lock, and the door will pop open. If it still gets stuck, our support team is available to help you immediately.

Yes, flexibility is key! You can upgrade from a smaller to a larger locker at any time on-site (subject to availability). You simply pay the difference.

Absolutely! At this location, you can conveniently book your locker online up to 2 weeks in advance. This is ideal for groups to ensure enough XL lockers are available. For specific group enquiries, just email us at: info@bagbuddy24.com.

More than you’d think! Our XL lockers easily fit two large suitcases plus hand luggage. Our current record is 7 small cabin trolleys – though that requires a bit of "luggage Tetris." You can find an overview of the dimensions [link here].

Yes! If you want to store your luggage safely for several days or weeks, we offer attractive special rates. Simply contact us via email in advance, and we will create a tailored offer for you.

No app required! Your digital key opens directly in your browser immediately after booking. We also send you a link via email. This allows you to enter the building and access your locker as often as you like during your rental period.

Security is our top priority. Our location is monitored and access is only possible for customers with an active digital key. Each locker is equipped with modern security technology, and your belongings are insured through us.

Generally, you can store anything that fits (suitcases, musical instruments, sports equipment). However, for safety reasons, illegal substances, flammable materials, weapons, and perishable food items are strictly prohibited.